Role focus
- Front‑line support for authors and localizers using DITA CCMS solutions.
- Regression and release testing for content and tooling changes.
- Infrastructure and toolchain validation across multiple vendors.
Case study · Portfolio
Technical Support
Day‑to‑day technical support, testing, and tool validation for DITA authoring, CCMS, and delivery environments.
Snapshot
Engagement at a glance
Typical outcomes
- Higher system reliability and fewer production incidents.
- Confidence in tool upgrades across authoring, rendition, and CCMS layers.
- Clear tracking of issues and enhancements through standardized tooling.
Detail
Key projects & responsibilities
- Provided daily user support for installing, using, and troubleshooting various XML and DITA CCMS solutions.
- Executed quality assurance testing through release and regression tests.
- Evaluated and tracked new business requirements and bug fixes through submission, development, testing, and delivery.
- Configured and deployed a SharePoint and Borland CaliberRM based issue / enhancement tracking system.
- Deployed the Antenna House Regression Testing System for automated PDF output file testing.
- Engaged in software build acceptance testing including code check‑out from the Borland StarTeam source repository and execution of an ANT build script.
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Validation tested tool version upgrades, including:
- SDL Knowledge Center 12 / Tridion Docs 13 / Tridion Docs 14.3 / Tridion Docs 15.1 / Tridion Docs 15.2 – SDL UDP 10 / UDP 11 / UDP 11.1.
- Oxygen 19.1 / 20.1 / 26.1.
- Vasont 11 / 12 / ST.2.5.2 / ST.2.8.1.
- Adobe Acrobat Distiller 8 / 9 / 10 / 11.
- Antenna House XSL Formatter 4.3 / 5.0 / 5.1 / 6.0 / 6.1 / 6.6 / 7.0.
- Arbortext Editor 4.4 / 5.1 / 5.3 / 6.1.
- Java SDK 1.4.2 / 1.5.0 / 1.6.0.
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