Role focus
- Onboarding and training for authors, localizers, and project managers.
- Blended in‑person and virtual training models.
- Advanced mentoring to maximize efficiency in CCMS environments.
Case study · Portfolio
Trainer
Training and mentoring for global DITA CCMS users, combining instructor‑led sessions with virtual delivery and targeted advanced‑topic support.
Snapshot
Engagement at a glance
Typical outcomes
- Faster adoption of DITA/CCMS tools and processes.
- Improved consistency in authoring and reuse practices.
- Targeted improvements to team workflows and conventions.
Detail
Key projects & responsibilities
- Performed new user and advanced topic instructor‑led trainings for English development and localization users.
- Trained global new users in the various XML and DITA CCMS solutions via a mixed synchronous and asynchronous virtual model.
- Instructed new users on the larger CCMS‑centric solutions, including necessary processes, reuse strategies, and accepted conventions.
- Performed needs analysis by individual user‑group and mentored on advanced topics, focusing on streamlining existing processes, finding “trouble spots”, and maximizing efficiency within the CCMS solutions.
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