Key Projects/Responsibilities:
- Performed new user and advanced topic instructor-led
trainings for English development and localization users
- Trained global new users in the various XML and
DITA CCMS solutions via a mixed synchronous and asynchronous virtual
model
- Instructed new users on the larger CCMS-centric
solutions, including necessary processes, reuse strategies, and accepted
conventions
- Performed needs analysis by individual user-group
and mentored on advanced topics, focusing on streamlining existing
processes, finding “trouble spots”, and maximizing efficiency
within the CCMS solutions
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