Technical Support

Key Projects/Responsibilities:
  • Provided daily user support for installing, troubleshooting, and using the Cheetah XML CCMS solution
  • Executed quality assurance testing through release and regression tests
  • Evaluated and tracked new business requirements and bug fixes through submission, development, testing, and delivery
  • Configured and deployed a SharePoint and Borland CaliberRM based issue / enhancement tracking system
  • Deployed the Antenna House Regression Testing System for automated PDF output file testing
  • Engaged in software build acceptance testing including code check-out from the Borland StarTeam source repository and execution of an ANT build script
  • Validation tested all tool version upgrades, including: Java SDK 1.4.2/1.5.0/1.6.0, Arbortext Editor 4.4/5.1/5.3, Antenna House 4.3/5.0/5.1/6.0/6.1, Adobe Acrobat Distiller 8/9/10/11 and Vasont 11/12/ST.2.5.2/ST.2.8.1